If you’re experiencing crashes while playing Genshin Impact on your Android device, specifically when the file integrity check reaches around 40%, you’re not alone. Many players encounter similar issues, and while you might have sufficient storage space (in your case, 50GB free), there are several other factors that could be causing the problem. In this article, we’ll explore common reasons why this happens and provide potential solutions to fix the issue.
Understanding the Issue: Why Genshin Impact Crashes During File Integrity Check
Genshin Impact, like many large-scale mobile games, requires significant processing power and storage space to run smoothly. Even though you have ample storage space available, crashes during the file integrity check can occur due to various reasons, such as corrupted game files, insufficient system resources, or issues with the game’s compatibility with your specific device.
Possible Causes of Crashes During the File Integrity Check
There are several possible causes for the crash you’re encountering while running the file integrity check in Genshin Impact:
- Corrupted Game Files: Sometimes, the game files themselves may become corrupted during updates or installations. Even with enough storage space, corrupted files can cause the game to crash during the verification process.
- Device Performance Issues: If your device has limited processing power or memory, it might struggle to handle the game’s requirements, leading to crashes. Even with 50GB of free space, your device’s performance may be affecting the game’s ability to run properly.
- Game Compatibility: Some devices may not be fully optimized for the game, especially if you’re using a mid-range or older device. The Moto G53y 5G, while decent, may still face performance limitations when handling resource-intensive games like Genshin Impact.
- Network Connectivity: A weak or unstable internet connection can also cause interruptions during the file integrity check, leading to incomplete downloads or updates that result in crashes.
How to Fix the File Integrity Crash in Genshin Impact
Follow these troubleshooting steps to resolve the issue and prevent Genshin Impact from crashing during the file integrity check:
- Clear Cache: One of the first things you should do is clear the cache of the game and your device. This helps eliminate any temporary files that may be causing issues. To clear the cache, go to Settings > Apps > Genshin Impact > Storage > Clear Cache.
- Reinstall the Game: If clearing the cache doesn’t help, consider reinstalling the game. This will ensure that you have the latest version of all game files without any corruption. Remember to back up any in-game data before reinstalling.
- Free Up System Resources: Close any unnecessary background apps while playing Genshin Impact to free up your device’s resources. You may also want to restart your device before launching the game to ensure it runs optimally.
- Check for System Updates: Make sure your device is running the latest version of Android. Sometimes, updating your system can fix compatibility issues that might be affecting the game.
- Adjust Graphics Settings: If your device is struggling with performance, try lowering the game’s graphics settings. You can reduce the graphics quality to help your device handle the game better, potentially reducing crashes.
- Ensure a Stable Internet Connection: Check your internet connection for stability. If you’re on Wi-Fi, consider switching to a more stable connection or using mobile data if possible.
When to Contact Support
If none of the above steps resolve the issue, it may be time to reach out to Genshin Impact’s customer support team. Provide them with detailed information about the issue, including your device model (Moto G53y 5G), Android version, and any troubleshooting steps you’ve already taken. They may be able to provide more specific guidance or a fix for your issue.
Conclusion: Resolving Genshin Impact Crashes on Android
Crashes during the file integrity check in Genshin Impact can be frustrating, but by following these troubleshooting steps, you can often resolve the issue and get back to enjoying the game. Whether it’s clearing the cache, adjusting system settings, or reinstalling the game, these steps can help fix most problems. If the issue persists, contacting customer support is the next best step to get personalized assistance.
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